Extending your POS system to the floor, mobile POS lets best selling staff can stay on the floor, upselling whilst orders are routed instantly to the till and kitchen.
Engineered with a harsh hospitality environment in mind, these devices are knock and spillage resistant. There are a number of habits which are simple to implement to ensure longevity of your investment.
- Return to charger - when not in use keep the handhelds on charge. Each mobile pos usually comes with it's own charger and this is a good place for safekeeping at end of day.
- Stylus use - these sensitive touch screens prefer a stylus or just the pad of your finger. Swipe cards or pens can damage the screens and reduce the sensitivity.
- Holders or lanyard attachments -the smart way to avoid dropping the unit or placing on a wet table; all too easy with wet hands and a hectic schedule.
- Final clean - a wipe with a soft cloth at the end of each session will remove grease and sticky marks.
- Reduce frustration - a useful gadget is more likely to be taken care of. Staff usually love these devices as they look up-to-the-minute and eliminate time spent walking from floor to kitchen.
- Convey ROI - a profitable venue has many upsides for staff as well as the owner. Staff will quickly see that handhelds can potentially bring a positive impact on sales. Chefs get the orders instantly and smoothly promoting better turnaround times. Staff will feel the benefit of selling more, more customer satisfaction and less walkaways.
Usually paying for themsleves in under 12 months, venues often recoup costs from a combination of soft and hard benefits.
Tangible benefits are usually a reduction in errors as manual docket handovers are elimindated. Boosting sales of coffee, cake and drinks all adds to the bottom line.
A number of soft benefits can quickly emerge like kitchen staff receiving orders in a smooth timely fashion, able to understand the flow of the night better. Mobiles not only help with fast order taking but encourage fewer walkaways and generally help improve customer perception. Customers also perceive that the venue is adapted to technology and trying to keep up to date.
The latest devices employ the same screen and operating logic as the fixed pos terminal. Excellent operating logic means that staff have no need to tab through multiple screens or away from the main screen. Using the same screen as the main pos terminal means that staff only need to use one system. New staff can be up and running instantly with no additional training.
